Humanity. Trust. Innovation.
Human AI Contact was founded on the conviction that excellent customer service always starts with people. We combine European talent, genuine humanity, and smart technology into a service model that connects businesses and people for the long term.
OUR STORY
From TIME FRAME to Human AI Contact
What once began with TIME FRAME evolved over many years into a modern understanding of customer experience and service quality. After the successful sale of the company, Human AI Contact was born – with the goal of taking humanity and innovation to a new level.
Portugal and Greece connect us through almost a decade of valuable experience. This close relationship and established structures form the foundation today for stable teams, high service quality, and sustainable growth.
OUR PHILOSOPHY
"We believe that the future of the customer experience lies in the perfect balance between humanity and innovation. Guided by respect, inspired by diversity, and strengthened by technology, we create sustainable value for customers, employees, and our society."
Human AI Contact
Falk-Henning Arndt
HUMAN + AI
The future is created where people and technology work together.
Our employees are the heart of Human AI Contact. For us, technology is not a replacement for people, but a tool that strengthens teams and improves processes.
Human
AI
OUR LOCATIONS
European roots.
International perspectives.
With our locations in Portugal and Greece, we connect qualified European talent with the demands of the German market. This creates the ideal foundation for excellent customer service, multilingual support, and flexible service models. Efficient, scalable, and customer-focused.
🇬🇷 Greece
Greece provides access to qualified German-speaking professionals with a strong service orientation. This allows us to offer German companies first-class support, personal communication, and reliable customer care.
🇩🇪 Germany
Your customers are at the center of everything we do. By combining European service hubs, qualified staff, and smart technology, we create customer experiences that build trust and foster long-term relationships.
🇵🇹 Portugal
Portugal is one of the leading locations for international customer service in Europe. Here, we draw on multilingual talent that professionally supports customers in numerous languages and underpins global service processes.
OUR VALUES
Our values are the foundation for shared success
With heart & mind
We lead with empathy and clear decisions – creating both motivation and reliability at once.
Respectful collaboration
We communicate with appreciation, give constructive feedback, and ensure fair collaboration.
Promoting diversity
We open up perspectives, enable different approaches, and turn diversity into a source of innovation.
Trust & equal treatment
We treat people by the same standards, create transparency, and foster secure collaboration.
We stand for respect and results
We combine attitude with performance: respect is the foundation, results are the commitment.
We protect our environment through sustainable
Wir treffen Entscheidungen mit Blick auf langfristige Wirkung ‒ ökologisch, organisatorisch und im Alltag.
LEADERSHIP
For us, leadership means responsibility.
For us, leadership means empowering people, building trust, and creating lasting impact together.
Numbers that speak for themselves
25+
Experience
20+
Languages
100%
Remote
EU
Compliance
2,5h
Distance
24/7
Possible
We think long-term and shape
relationships that last.
Whether as a customer or a future team member – at Human AI Contact, people are at the center. Together, we create connections that last.
